Current Job Opportunities

Are you ready to be part of a dynamic, innovative, and growing team? Cleveland Group (Hire & Sales) Limited, the UK’s leading supplier of high-quality shipping containers, anti-vandal units and modular buildings and we are on the lookout for passionate and driven individuals to join us in shaping the future of our sector.

Whether it’s helping clients find their perfect storage solution, collaborating on creative container conversions, or ensuring seamless logistics, every role at Cleveland Group (Hire & Sales) Limited contributes to delivering exceptional service and making an impact.

At Cleveland Group (Hire & Sales) Limited, we pride ourselves on fostering a supportive, fast-paced work environment where your ideas are valued, and your career can thrive. If you’re ready to embrace new challenges and be part of a company that’s always moving forward, we want to hear from you!

Purpose of the Job

The Operational Support Administrator provides high‑quality administrative, planning, and coordination support to the Depot Operations Team. The role ensures accurate data management, efficient communication, and smooth operational processes that reflect the company’s commitment to excellent customer service and operational excellence.

Key Responsibilities/Skills/Objectives

• Operational Administration & Coordination
• Maintain and update the Operational Planner in collaboration with Depot Leadership.
• Support the National Service Centre with service call-outs and allocation of labour resources.
• Provide daily maintenance of stock and repair status data for the depot.
• Track labour hours across systems and ensure accurate input for reporting – works orders.
• Support project resource coordination for scheduled works, including collation of work‑in‑progress and ordering of required parts.
• Manage gate logs, depot communications, and site enquiries.
• Attend daily briefings as required.

Customer & Supplier Support

• Respond to incoming calls/emails, filtering enquiries and resolving them in line with internal SLA guidelines.
• Adopt a customer‑centric approach aligned with the “Cleveland Can” attitude.
• Support damage revenue processes.
• Coordinate with hauliers and suppliers when required, ensuring accurate documentation return.

Data & Reporting

• Gather and issue monthly and YTD performance indicators.
• Ensure accuracy of all operational and stock‑related data entered into internal systems.
• Maintain and organise office data, digital files, and operational tracking logs.

Health & Safety & Compliance

• Adhere to current health and safety legislation and complete all required training.
• Promptly raise any health and safety concerns through appropriate reporting channels.

Key Skills

• High level of data input accuracy and attention to detail
• Strong IT literacy, particularly Microsoft Office
• Excellent communication skills
• Strong organisation and time management
• Self‑motivation and ability to work independently
• Collaboration and stakeholder coordination

Key Results Areas / Objectives

• Ensure the smooth running of operational administration with timely and accurate processes.
• Deliver excellent customer service to internal and external stakeholders.
• Maintain accurate, up‑to‑date operational data.
• Support improvements in efficiency, communication, and operational visibility.
• Demonstrate initiative, ownership, and a solutions‑focused mindset.

Benefits

Alongside a competitive salary, we are also offering an attractive benefits package, including:

• Enhanced employer pension contribution
• Salary Sacrifice Pension Scheme
• 25 days’ annual holiday plus bank holidays, increasing after 2 years of service
• Access to Techscheme and Cyclescheme
• Employee Assistance Programme for confidential advice and support
• Buy/Sell holiday scheme to tailor your annual leave to your needs
• Octopus Money Scheme to help you make the most of your finances

Upon successfully completing your probation, you will also receive:

• Medicash health plan
• Group Life Assurance

We believe these benefits, alongside the opportunity to work in a dynamic and supportive environment, makes this a fantastic next step in your career.

We are an equal opportunities employer. At Cleveland, we are committed to creating an inclusive culture which encourages, supports, and celebrates the diverse voices and opinions of our employees.